📧 EMAIL US TO REQUEST AN EXCHANGE
Please email us directly, this helps us process your exchange quickly and keep everything organised.
To qualify for an exchange or store credit:
-
The item must be unworn, unwashed, and unused.
-
The hygiene sticker and swing tags must still be intact.
-
Your exchange request must be sent within 7 days of receiving your order.
If the hygiene sticker has been removed, unfortunately we can’t accept the return.
How to Submit an Exchange
Send an email to support@saltandsavanna.co.za with the subject line:
Exchange Request – [Your Order Number]
Please include all of the following details in your message:
| Required Information | Example |
|---|---|
| Full Name | Megan Elizabeth |
| Order Number | SS1024 |
| Email Address | (the one used at checkout) |
| Item(s) to Exchange | Amani Bikini Bottom |
| Size Received | M |
| New Size Requested | L |
| Reason for Exchange | Too small |
| Delivery Address | Full address for return shipment |
| Photos (if applicable) | Only if the item is faulty or incorrect |
After You Email Us
-
We’ll reply within 48 hours to confirm your request and provide the return address.
-
Once your item is received and inspected, we’ll send your new size or issue a store credit to the value of your item.
-
Customers are responsible for return shipping unless the item was faulty or incorrect.
